Terms & Conditions & Policies
We value our clients and are committed to providing them with the best possible experience. Our terms and conditions and policies are in place to protect both our business and our clients. We take pride in our work and strive to deliver top-notch service every time. By choosing Superior Cleaning, you are choosing a company that cares about your needs and prioritizes your satisfaction above all else.
Policies
Free Quote/Service Policy :
I understand when I fill out the free quote form I will fill it out to the best of my knowledge including the square footage, number of bedrooms, bathrooms, living room, and kitchen. At Superior Cleaning, we pride ourselves on our attention to detail and commitment to meeting our customers' expectations. When you fill out our free quote form, it is important to be as descriptive as possible about your cleaning so we can tailor our services to meet your needs. We pride ourselves on providing top notch cleaning services to you. We have a strict policy aganist false information and we will decline work if this policy is violated.
Booking Policy :
Superior Cleaning reserves the right to hold a $50 deposit to secure your spot on the scheduled day. This deposit will be applied towards the total cost of your cleaning service. When our staff member shows up and if nobody has let us in OR has informed us of how to access your home, we will wait 20 minutes after the original time you booked us. If you do not reach out to our company on that same day Supeior Cleaning will keep the deposit and you will have to book a new appointment and put another deposit down. It is your responsibility to book a good time for you just like it is our responsibility to be at your home on time of the day of your appointment.
Cancellation Policy :
I understand when I book a cleaning with Superior Cleaning I have 48 hours in advance to cancel or reschedule to a different date without loosing my depost. This is to secure jobs for our cleaners for the next day and will give us time to find a replacement job in case you cancel or reschedule. If you cancel within 48 hours and do not reschedule your deposit will NOT be refunded back to you.
Privacy Policy :
I understand that SupeirorCleaningLA.com uses cookies to improve their marketing and website development. I understand that SuperiorCleaningLA.com collects my data while browsing on thier website and will not selll my personal information.
In-home Cleaning Policies:
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I understand that Supeiror Cleaning may take before and after photos in my home. Photos will not be shared or made public without my consent.
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I understand that: we are not able to move furniture that exceeds heavy weight. We ask that you move furniture or any item(s) out of our way either before or during the cleaning.
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I understand that Superior Cleaning cleaning will not clean up any bio hazzard messes.
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I understand that Superior Cleaning does not clean homes with roaches, bed bugs, rats, fleas, etc.
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I understand that Superior Cleaning will not clean with unsafe enviorments such as aggressive pets, visible black mold, active construction, pet fecies including cat litter as well.
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I understand that Superior Cleaning will not clean homes without running water or live electricity.
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I understand that breakage sometimes occurs when items are unstable or unsecured such as pictures not hung securely, top heavy items with unstable bases, wobbly/tippy objects. I understand that Superior Cleaning does not take responsibility for such items.
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I understand that my pet/pet(s) must be secured during my clean. Superior Cleaning can not enter a home with a snarling pet.
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I understand that if a Superior Cleaning employee feels threanted, unsafe, harassed in any type of way they can leave my home uninformed and Supeior Cleaning will contact you.
Terms & Services
Account Info :
I understand that I am responsible for my personal information on my account that I create on SuperiorCleaningLA.com. Including emails, passwords, debit/credit card info etc.)
I understand that SuperiorCleaning LLC is not responsible for any account information on SuperiorCleaningLA.com
I understand that my personal info is safe on this website and it is my responsibility not to share it with anyone.
Copy Right :
I understand that SupriorCleaningLLC owns all of the rights on this website including content, art, texts, Logos, etc & I can not fordge, copy, duplicate anything I see on this website SuperiorCleaningLA.com
User Agreement :
I understand that when I browse or use any of these services at any present time I automatically agree to these terms, services, & policies on this website SuperiorCleaningLA.com
Terms & Conditions & Policies have been settled since further notice and can be changed at any present time
If you have any questions or concerns regarding to these terms & conditions & poilices you can contact us at superiorcleaningla@gmail.com
January 1st, 2024
SupeiorCleaningLLC
Thank you for understanding.